Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips
Feather-light ruby lips

Feather-light ruby lips

Regular price $25.00 USD Free Shipping over $50
/

990 in stock

Inspiration:

GOLD PHOENIX CREST
In ancient China, when a woman married, she would wear beautifully embroidered silk robes, and adorn her appearance with a magnificent Phoenix crown. The crown would chime and glimmer as she danced, inspiring envy and admiration upon anyone that watched. This crown was the ultimate symbol of luxury and beauty within the Chinese courts. Elements of the luxury and glamor of life in the palace were the inspiration for this product design.

Highlights Design:


EXQUISITE PHOENIX ENGRAVING
A silver bowl from the Tang Dynasty contained an intricate, beautiful engraving of a phoenix on its surface. The detailed artwork was extracted and used as the basis for the pattern design on the casing of this lip glaze. The pattern, engraved in gold, set against a red background, reproduces the exquisite artwork, reviving the life of the phoenix with modern style. The magnificence and atmosphere of the royal palace are captured perfectly in this design.

MAGNIFICENT GOLD PLATING
Engraved on zinc-magnesium alloy, the beautiful gold patterns are condensed to fit the casing perfectly.

INGENUITY, SINCERITY
Made through a process repeated and tried extensively, to guarantee the consumer gets the best quality product, and is nothing but satisfied with the final product.

Ingredient:

A matte lip glaze and lip balm combined into one;
Doesn’t transfer, Won’t smudge;
White Truffle: Moisturizing, Antioxidant
Camellia: Infuses hydration
Water lily: A smooth and lustrous sheen


This product does not contain added preservatives, does not contain alcohol, and does not contain any harmful products for pregnant women. Rest assured about the safety of this product.
*This product contains no harmful ingredients for pregnancy: This product is featured in the "Safe for use during pregnancy" category on a widely used online ingredient evaluation platform. Guaranteed to contain no ingredients that are harmful during pregnancy.

Benefits:

Precision color lock solid pigment;
Won’t transfer color, doesn’t smear;
Thin, weightless;
Long-lasting color lock;
Won’t stain or transfer;
Fluffly, slender brush head;
Applies with precision, give your lips an extra layer of seduction;

Color Tips:

M02 Maple Kiss
Warm maple tones, brighten any look
Wear the gorgeous colors of autumn
An everyday color that goes with any look, any occasion
M03#
Scarlet Dragon/Tomato red
Orange with a touch of bright pink, lucid and lively
Vivacious, brighten your look and give yourself a youthful splash of color
Goes with any outfit, skin tone, and makeup, suitable for every occasion
M04#
Dragon Fruit
Cold yet elegant, cool but beautiful
An enticing frosted rose
Set off your aura with this seductive tone.
M06#
Pomegranate/Amarena Cherry color
Ripe cherries, cool and bright
Plump and voluptuous
Full-bodied, full of personality

CHINESE DRAGON LIPSTICKS

M01 Empress: OCTYLDODECANOL,CAPRYLIC/CAPRIC TRIGLYCERIDE,SYNTHETIC WAX,SILICA,DIMETHICONE,DIPHENYLSILOXY PHENYL,TRIMETHICONE,POLYSILICONE-11,YELLOW 6( CI 15985),DICALCIUM PHOSPHATE,POLYETHYLENE,POLYMETHYLSILSESQUIOXANE,RED 6(CI 15850),RED 7(CI 15850),DISTEARDIMONIUM HECTORITE,PROPYLENE CARBONATE,IRON OXIDE(CI 77491),LAURETH-12,ETHYL VANILLIN,PENTAERYTHRITYL,TETRA-DI-t-BUTYL HYDROXYHYDROCINNAMATE,MICA,PAEONIA,SUFFRUTICOSA SEED OIL,GANODERMA LUCIDUM EXTRACT1,2-HEXANEDIOL,HYDROXYACETOPHENONE

M05 Princess:  OCTYLDODECANOL,CAPRYLIC/CAPRIC TRIGLYCERIDE,SYNTHETIC WAX,SILICA,DIMETHICONE,DIPHENYLSILOXY PHENYL,TRIMETHICONE,POLYSILICONE-11,TITANIUM DIOXIDE(CI 77891),DICALCIUM PHOSPHATE,POLYETHYLENE,POLYMETHYLSILSESQUIOXANE,IRON OXIDE(CI 77491),IRON OXIDE(CI 77492),RED 6(CI 15850),RED 7,DISTEARDIMONIUM HECTORITE
PROPYLENE CARBONATE,BLUE 1 (CI 42090),LAURETH-12
ETHYL VANILLIN,PENTAERYTHRITYL TETRA-DI-t-BUTYL,HYDROXYHYDROCINNAMATE,MICA,PAEONIA SUFFRUTICOSA SEED OIL,WATER,GANODERMA LUCIDUM EXTRACT
1,2-HEXANEDIOL,HYDROXYACETOPHENONE

M08 Queen: OCTYLDODECANOL,CAPRYLIC/CAPRIC TRIGLYCERIDE,SYNTHETIC WAX,SILICA,DIMETHICONE,DIPHENYLSILOXY PHENYL,TRIMETHICONE,POLYSILICONE-11,YELLOW 6( CI 15985),DICALCIUM PHOSPHATE,POLYETHYLENE
RED 6(CI 15850),POLYMETHYLSILSESQUIOXANE,DISTEARDIMONIUM,HECTORITE,IRON OXIDE(CI 77491),PROPYLENE CARBONATE,YELLOW 5 (CI 19140),IRON OXIDE(CI 77492),LAURETH-12,ETHYL VANILLIN,PENTAERYTHRITYL TETRA-DI-t-BUTYL,HYDROXYHYDROCINNAMATE,PAEONIA SUFFRUTICOSA SEED OIL,WATER,GANODERMA LUCIDUM EXTRACT,1,2-HEXANEDIOL,HYDROXYACETOPHENONE

CHINESE PHOENIX FOUNDATION

#C01
WATER,CYCLOPENTADIMETHICONE,CI 77891,POLYDIMETHYLSILOXANE,CYCLOHEXASILOXANE
ISODODECANE,CETYL ETHYL HEXANOATE,TALCUM POWDER,SILICA,CETYL PEG/PPG-10/1 DIMETHICONE,BUTANEDIOL
GLYCERIN,SODIUM CHLORIDE,POLYDIMETHYLSILOXANE/VINYL,POLYDIMETHYLSILOX,NE CROSS-LINKED POLYMER,SORBITAN SESQUIOLEATE,IRON OXIDES,POLYDIMETHYLSILOXANE CROSS-LINKED POLYMER,DISTEARYL DIMETHYLAMMONIUM HECTORITE,TRIETHOXYOCTYLSILANE,POLYGLYCEROL-4,ISOSTEARATE,1,2-HEXANEDIOL,SORBITAN OLEATE,TRIMETHYLSILOXYSILICATE,HEXYL LAURATE,P,HYDROXYACETOPHENONE,TRIETHYL CITRATE,(DAILY USE) FLAVOR,QUATERNARY AMMONIUM-18 BENTONITE,EDTA,DISODIUM,GANODERMA LUCIDUM EXTRACT,LYSATE,PHENYLETHANOL,MILK PROTEIN,LACTOSE,1,2-PENTANEDIOL,ORCHID (ORCHID) EXTRACT*,PEACH (PRUNUS,PERSICA) FLOWER EXTRACT,OCTYL GLYCOL,STURGEON,CAVIAR EXTRACT,WHITE TRUFFLE (TUBER MAGNATUM) EXTRACT

#W02
WATER,CYCLOPENTADIMETHICONE,CI 77891,POLYDIMETHYLSILOXANE,CYCLOHEXASILOXANE.ISODODECANE,CETYL ETHYLHEXANOATE,TALCUM POWDER,SILICA,CETYL,PEG/PPG-10/1 DIMETHICONE,BUTANEDIOL,GLYCERIN,SODIUM CHLORIDE,IRON OXIDES,POLYDIMETHYLSILOXANE/VINYL POLYDIMETHYLSILOXANE,CROSS-LINKED POLYMER,SORBITAN,SESQUIOLEATE,POLYDIMETHYLSILOXANE,CROSS-LINKED POLYMER,DISTEARYL DIMETHYLAMMONIUM HECTORITE,TRIETHOXYOCTYLSILANE,POLYGLYCEROL-,ISOSTEARATE,1,2-HEXANEDIOL,SORBITAN OLEATE,TRIMETHYLSILOXYSILICATE
HEXYL LAURATE,P-HYDROXYACETOPHENONE,TRIETHYL CITRATE,(DAILY USE) FLAVOR,QUATERNARY AMMONIUM-18 BENTONITE,DISODIUM EDTA,GANODERMA LUCIDUM EXTRACT,LYSATE,PHENYLETHANOL,MILK PROTEIN,LACTOSE,1-2PENTANEDIOL,ORCHID (ORCHID) EXTRACT*,PEACH (PRUNUS,PERSICA) FLOWER EXTRACT,OCTYL GLYCOL,STURGEON,CAVIAR EXTRACT,WHITE TRUFFLE (TUBER MAGNATUM) EXTRACT

#N03
WATER,CYCLOPENTADIMETHICONECI 77891
,POLYDIMETHYLSILOXANE,CYCLOHEXASILOXANE,ISODODECANE,CETYL ETHYL HEXANOATE,TALCUM POWDER,SILICA,CETYL PEG/PPG,10/1 DIMETHICONE,BUTANEDIOL,GLYCERIN,SODIUM CHLORIDE,IRON OXIDES,POLYDIMETHYLSILOXANE/VINYL,POLYDIMETHYLSILOXANE,CROSS-LINKED POLYMER,SORBITAN SESQUIOLEATE,POLYDIMETHYLSILOXANE CROSS-LINKED POLYMER,DISTEARYL DIMETHYLAMMONIUM HECTORITE,TRIETHOXYOCTYLSILANE,POLYGLYCEROL-4,ISOSTEARATE,1,2-HEXANEDIOL,SORBITAN OLEATE,TRIMETHYLSILOXYSILICATE,HEXYL LAURATE,PHYDROXYACETOPHENONE,TRIETHYL CITRATE,(DAILY USE) FLAVOR,QUATERNARY AMMONIUM-18 BENTONITE,EDTA DISODIUM,GANODERMA LUCIDUM EXTRACT,LYSATE,PHENYLETHANOL,MILK PROTEIN,LACTOSE,1,2,PENTANEDIOL,ORCHID (ORCHID) EXTRACT*,PEACH (PRUNUS PERSICA) FLOWER EXTRACT,OCTYL GLYCOL,STURGEON CAVIAR EXTRACT,WHITE TRUFFLE (TUBER MAGNATUM) EXTRACT

FLYING CRANE COLOR-CORRECTOR PRIMER

01 GEM PINK
WATER,BUTANEDIOL,GLYCERIN,POLYDIMETHYLSILOXANE1,3-PROPANEDIOL,METHYL TRIMETHICONE,SILICA,ALUMINA,CI 77891,PEG-60 HYDROGENATED CASTOR OIL,POLYMETHYLSILSESQUIOXANE,1,2-PENTANEDIOL,POLYDIMETHYLSILOXANE/VINYL,POLYDIMETHYLSILOXANE CROSS-LINKED POLYMER,ACRYLIC (ESTER) TYPE/C10-30,ALKANOL ACRYLATE CROSS-LINKED POLYMER,PHENOXYETHANOL,OCTYL GLYCOL,TROMETHAMINE,TIN OXIDE,BUTYLATED HYDROXYTOLUENE,(DAILY USE) FLAVOR
1,2-HEXANEDIOL,ETHYLHEXYLGLYCEROL,BENZOPHENONE-5
EDTA DISODIUM,CI 77019,GANODERMA LUCIDUM EXTRACT,WHITE,WATER LILY (NYMPHAEA ALBA) FLOWER EXTRACT,ALOE BARBADENSE LEAF JUICE,TRIETHOXYOCTYLSILANE,XIAOYU BIRD'S NEST EXTRACT

02 CRYSTAL PURPLE
WATER,CYCLOPENTADIMETHICONE,CYCLOHEXASILOXANE
CI 77891,DIPROPYLENE GLYCOL,CETYL PEG/PPG-10/1 DIMETHICONE,BUTANEDIOL,BUTYLENE GLYCOL,DICAPRYLATE/DICAPRATE,CI 77947,SODIUM CHLORIDE,PEG-10 METHYL ETHER POLYDIMETHYLSILOXANE,CI 77007,CI 77019,POLYDIMETHYLSILOXANE,DISTEARYL,DIMETHYLAMMONIUM,HECTORITE,ALUMINA,ALUMINUM HYDROXIDE,SYNTHETIC,FLUORPHLOGOPITE,STEARIC ACID,OCTYL GLYCOL,POLYDIMETHYLSILOXANE/VINYL POLYDIMETHYLSILOXANE,CROSS-LINKED POLYMER,PHENOXYETHANOL,PROPYLENE GLYCOL CARBONATE,QUATERNARY AMMONIUM-18 BENTONITE,(DAILY USE) FLAVOR,HYDROGENATED POLYDIMETHYLSILOXANE,POLYMETHYLSILSESQUIOXANE,SILICA,1,2-HEXANEDIOL,ETHYLHEXYLGLYCEROL,TIN OXIDE,DISODIUM EDTA,TRIETHOXYOCTYLSILANE,HYDROGENATED LECITHIN,GANODERMA LUCIDUM EXTRACT,ALOE BARBADENSE,LEAF JUICE,WHITE WATER LILY (NYMPHAEA ALBA),FLOWER EXTRACT,XIAOYU BIRD'S NEST EXTRACT

03 TOURMALINE GREEN
WATER,CYCLOPENTASILOXANE,CYCLOHEXASILOXANE,TITANIUM DIOXIDE(CI 77891),DIPROPYLENE GLYCOL,CETYL PEG/PPG-10/1,DIMETHICONE,BUTYLENE GLYCOL,BUTYLENE GLYCOL,DICAPRYLATE/DICAPRATE,ZINC OXIDE(CI 77947),SODIUM CHLORIDE,PEG-10 METHYL ETHER DIMETHICONE,MICA(CI 77019),DIMETHICONE,DISTEARDIMONIUM HECTORITE,ALUMINA,ALUMINUM HYDROXIDE,SYNTHETIC,FLUORPHLOGOPITE,STEARIC ACID,DIMETHICONE/VINYL DIMETHICONE CROSSPOLYMER,PHENOXYETHANOL,CAPRYLYL GLYCOL,GREEN 17(CI 77288),PROPYLENE CARBONATE,QUATERNIUM-18 BENTONITE,FRAGRANCE,HYDROGEN DIMETHICONE,POLYMETHYLSILSESQUIOXANE,SILICA1,2-HEXANEDIOL,ETHYLHEXYLGLYCERIN,TIN OXIDE,DISODIUM EDTA,TRIETHOXYCAPRYLYLSILANE,HYDROGENATED LECITHIN,GANODERMA LUCIDUM EXTRACT,ALOE BARBADENSIS,LEAF JUICE,NYMPHAEA ALBA FLOWER EXTRACT,SWIFTLET NEST EXTRACT

DIVINE HORSE BB CUSHION FOUNDATION
#C01
WATER,TITANIUM DIOXIDE(CI 77891),PHENYL TRIMETHICONE,CYCLOPENTASILOXANE,HYDROGENATED POLYDECENE,BUTYLENE GLYCOL DICAPRYLATE/DICAPRATE,CETYL PEG/PPG-10/1 DIMETHICONE,CYCLOHEXASILOXANE,BUTYLENE GLYCOL,DIPROPYLENE GLYCOL,SILICA,SODIUM CHLORIDE,BIS,DIGLYCERYL POLYACYLADIPATE-2,CETYL DIMETHICONE,TRIMETHYLSILOXYSILICATE,TALC,DIMETHICONE
SORBITAN ISOSTEARATE,BEESWAX,DISTEARDIMONIUM HECTORITE
POLYGLYCERYL-4 ISOSTEARATE,LAURYL PEG-9,POLYDIMETHYLSILOXYETHYL DIMETHICONE,HEXYL LAURATE,ACRYLATES/DIMETHICONE COPOLYMER,QUATERNIUM-18 BENTONITE,TRIETHOXYCAPRYLYLSILANE,PHENOXYETHANOL,DIMETHICONE/VINYL DIMETHICONE CROSSPOLYMER,CAPRYLYL GLYCOL,TRIETHYL,CITRATE,GLYCERIN,FRAGRANCE,ETHYLHEXYLGLYCERIN,1,2-HEXANEDIOL,IRON OXIDE(CI 77499),IRON OXIDE (CI 77492),IRON OXIDE(CI 77491),DISODIUM EDTA,ALCOHOL
SODIUM HYALURONATE,MICA(CI 77019),ALOE BARBADENSIS LEAF JUICE,NYMPHAEA ALBA FLOWER EXTRACT,TOCOPHEROL,CORDYCEPS SINENSIS EXTRACT,TUBER MAGNATUM EXTRACT

#N02

WATER,TITANIUM DIOXIDE(CI 77891),PHENYL TRIMETHICONE,CYCLOPENTASILOXANE,HYDROGENATED,POLYDECENE,BUTYLENE GLYCOL DICAPRYLATE/DICAPRATE,CETYL PEG/PPG-10/1 DIMETHICONE,CYCLOHEXASILOXANE,BUTYLENE GLYCOL
DIPROPYLENE GLYCOL,SILICA,SODIUM CHLORIDE,BIS-DIGLYCERYL POLYACYLADIPATE-2,TRIMETHYLSILOXYSILICATE,CETYL DIMETHICONE,TALC,DIMETHICONE,SORBITAN ISOSTEARATE
BEESWAX,DISTEARDIMONIUM HECTORITE,POLYGLYCERYL-4 ISOSTEARATE,LAURYL PEG-9 POLYDIMETHYLSILOXYETHYL,DIMETHICONE,HEXYL LAURATE,ACRYLATES/DIMETHICONE COPOLYMER,QUATERNIUM-18 BENTONITE,TRIETHOXYCAPRYLYLSILANE,PHENOXYETHANOL,DIMETHICONE/VINYL DIMETHICONE CROSSPOLYMER,CAPRYLYL GLYCOL,TRIETHYL CITRATE,GLYCERIN,IRON OXIDE(CI 77499),IRON OXIDE(CI 77491),IRON OXIDE (CI 77492),FRAGRANCE
ETHYLHEXYLGLYCERIN,1,2-HEXANEDIOL,DISODIUM EDTA,ALCOHOL
SODIUM HYALURONATE,MICA(CI 77019),ALOE BARBADENSIS LEAF JUICE,NYMPHAEA ALBA FLOWER EXTRACT,TOCOPHEROL,CORDYCEPS SINENSIS EXTRACT,TUBER MAGNATUM EXTRACT

KOI EYEBROW PENCIL

#01 Grey
BEESWAX,SYNTHETIC,JAPAN WAX,SYNTHETIC CANDELILLA WAX,POLYETHYLENE,CETYL ALCOHOL,CAPRYLIC/CAPRIC ,TRIGLYCERIDE,ISOPROPYL PALMITATE,DIMETHICONE,POLYGONUM MULTIFLORUM ROOT EXTRACT,ANGELICA POLYMORPHA SINENSIS ROOT EXTRACT,CI 77891,CI 77499,CI 77266

#02 Brown
BEESWAX,SYNTHETIC,JAPAN WAX,SYNTHETIC CANDELILLA WAX,POLYETHYLENE,CETYL ALCOHOL,CAPRYLIC/CAPRIC ,TRIGLYCERIDE,ISOPROPYL PALMITATE,DIMETHICONE,POLYGONUM,MULTIFLORUM ROOT EXTRACT,ANGELICA POLYMORPHA SINENSIS ROOT EXTRACT
CI 77891,CI 77499,CI 77266,CI 77491

#03
BEESWAX,SYNTHETIC,JAPAN WAX,SYNTHETIC CANDELILLA WAX
POLYETHYLENE,CETYL ALCOHOL,CAPRYLIC/CAPRIC TRIGLYCERIDE
ISOPROPYL PALMITATE,DIMETHICONE,POLYGONUM MULTIFLORUM ROOT EXTRACT,ANGELICA POLYMORPHA SINENSIS ROOT EXTRACT,CI 77492,CI 77491,CI 77891,CI 77499

#04
BEESWAX,SYNTHETIC,JAPAN WAX,SYNTHETIC CANDELILLA WAX
POLYETHYLENE,CETYL ALCOHOL,CAPRYLIC/CAPRIC TRIGLYCERIDE,ISOPROPYL PALMITATE,DIMETHICONE,POLYGONUM MULTIFLORUM ROOT EXTRACT,ANGELICA POLYMORPHA SINENSIS ROOT EXTRACT,CI 77492,CI 77491,CI 77891,CI 77499

FAIRY DEER LIQUID EYELINER PENCIL

WATER,METHYL METHACRYLATE/ACRYLONITRILE COPOLYMER
WATER,STYRENE/ACRYLATES,COPOLYMER,SODIUM,DEHYDROACETATE,WATER,BUTYLENE GLYCOL,1,2HEXANEDIOL,PHENOXYETHANOL,ETHYLHEXYLGLYCERIN,CI77491,WATER,CI77266,LAURETH-21,WATER

Improving your shopping experience at Palace Identity has always been one of our main focuses. We continue to upgrade and improve out shipping systems to provide you with a faster, more reliable service that guarantees the safety and delivery of your package with every order.

What countries do you ship to?

How long will it take to receive the package?

How are shipping rates calculated?

Free shipping on orders over $50.

Standard shipping: $5

Our products ship from China to the following Countries:

Shipping Areas

Standard Delivery Days

COVID-19 DELIVERY DELAYS

Ireland

8-15

15-20

Austria

8-15

15-20

Australia

8-15

15-20

Brazil

8-15

15-20

Belgium

8-15

15-20

Poland

8-15

15-20

Denmark

8-15

15-20

Germany

8-15

15-20

Russia

8-15

15-20

France

8-15

15-20

Finland

8-15

15-20

Korea

8-15

15-20

Netherlands

8-15

15-20

United States

8-15

15-20

Norway

8-15

15-20

Portugal

8-15

15-20

Japan

8-15

15-20

Sweden

8-15

15-20

Switzerland

8-15

15-20

Spain

8-15

15-20

Greece

8-15

15-20

Hungary

8-15

15-20

United Kingdom

8-15

15-20

Vietnam

8-15

15-20

Italy

8-15

15-20


We are very sorry to announce that at the moment, there are some areas with specific circumstances that we are unable to deliver to, including the following areas:

U.S: AA, AE, Air Force Post Office, AK, Alaska, AP, Armed Forces (the), Americas, Armed Forces Americas, ARMED FORCES EUROPE, Armed Forces Pacific Fleet Post Office, GU, Guam, Hawaii, HI, PR, Puerto Rico

Denmark: Faroe Islands, Greenland, The Faroe Islands, The Greenland, Greenland, The Faroe Islands

Germany: APO, DPO, FPO, APO, Busingen, DPO, FPO

Finland: Åland Eilanden.

Portugal: Azores,Madeira

Greece: Mount Athos

Italy: Campione D’Italia, Livigno, San Marino, Vatican City, Campione D'Italia, Livigno, San Marino, Vatican City, Campione D'Italia, Livigno, San Marino, Vatican City

UK: Montserrat, Bermuda, Pitcairn Islands, British Virgin Islands, Anguilla, Gibraltar, British Indian Ocean Territory, Cayman Islands, St Helena, Anguilla, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands Gibraltar, Montserrat, Pitcairn Islands, St Helena

France: ARMEES,Guadeloupe, HUB ARMEES, HUB ARMEES, Ile de la réunion, ILE DE LA REUNION, LA RÉUNION, LA REUNION, Moule, Remire-Montjoly, REUNION

If you are prompted that there is no suitable shipping area when placing an order on the website, please direct any questions to our customer service.

If you receive a refund email after placing an order, it may also be that there is no current delivery method, and the order amount will be refunded by the same method of purchase. Please direct any further questions to our customer service and we'll reply as soon as we can!

Delivery/customs fees

All international orders are subject to customs and duty fees as defined by the country of import. Duties will be determined by the country of import of your order based off product value.Duties and taxes are now included during checkout on all orders shipping to your country! The delivery service will include the taxes,you will not be charged again.However,there are some specifit taxes caculation of your destination,please contact us if you meet with the taxes problem,we will help you deal with the problem.

British VAT:
Starting from January 1st, no tax will be levied on the import of parcels, there is no need to pay VAT to the customs.

Order processing
The processing time of an order usually takes 1-3 business days. This will include quality inspection, packaging, and the necessary paperwork for international orders. Processing time does not include weekends or holidays, and the processing of every order will be determined by time the order is accepted.

Order tracking
When we ship, you will receive a shipping confirmation email. Most of our orders are shipped within 1-3 business days of placing an order. The email will contain the shipment details and a your tracking number. You can click the tracking number near the bottom of the email. Enter your tracking number at https://www.trackingmore.com/ to track the status of your order.

Order Delaying

If you haven't received the products during the estimated shipping time,please track and confirm the status of your package on https://www.17track.net/en ,if the status of tracking information is abnormal,please contact us for knowing more.We will ensure you get your items again or refunds while you couldnt get the item.
We will ship again or refund when we make sure that the package is not delivered.
However,sometimes tracking information can be incorrect,and packages are marked as delivered before they actually arrive,our package will most likely be delivered within a few days, but you could check with your neighbors or post office for more information in the meantime!

Please note:
Order processing (quality inspection, packaging, paperwork, etc.) usually takes 1-3 business days and is not counted in the "transportation time".
All packages have specific tracking information that is sent via email.
All orders are processed and delivered on standard workdays, Monday-Friday, orders will not be processed or shipped on weekends or holidays.

Am I able to return my purchase?

PALACE IDENTITY®  guarantees return on any damaged products, unopened products, incorrect orders where you received the wrong product, or if you are unsatisfied with your purchase.

How do I return my purchase and get a refund?

Damaged products/wrong items:

If you receive a damaged or defective product, you must report it within two days of delivery or receiving the order.

Please contact our Customer Service Team at Support@palace-identity.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number.

If the product is deemed defective, PALACE IDENTITY® will replace the product at no additional charge, you can choose to ship the products again without any extra fees or, if the above conditions are met, the corresponding payment will be refunded or exchanged with gift cards.

Unopened package products:

If after receiving your purchase you'd like to return it, you can apply within 7 days from the date of receiving your product, but the following conditions must be met:

1) The original packaging of the returned product has not been opened or damaged

2) The product must be in the same condition as when it was when received.

If you have any questions, please feel free to contact our Customer Service Team at Support@palace-identity.com. They would be happy to help you in any way possible and to answer your questions. Please note, the customer is responsible for the shipping fee of returning purchases.

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