Chinese New Year Holiday: Jan 28 - Feb 6
Improving your shopping experience at Palace Identity has always been one of our main focuses. We continue to upgrade and improve out shipping systems to provide you with a faster, more reliable service that guarantees the safety and delivery of your package with every order.
What countries do you ship to?
How long will it take to receive the package?
How are shipping rates calculated?
Free shipping on order over $50
Our products ship from China to the following Countries:
Shipping Areas
Delivery Days
COVID-19 DELIVERY DELAYS
Ireland
8-15
15-20
Austria
8-15
15-20
Belgium
8-15
15-20
Poland
8-15
15-20
Denmark
8-15
15-20
Germany
8-15
15-20
Russia
8-15
20-30
France
8-15
15-20
Finland
8-15
15-20
Korea
8-15
15-20
Netherlands
8-15
15-20
United States
8-15
15-20
Norway
8-15
15-20
Portugal
8-15
15-20
Japan
8-15
20-30
Sweden
8-15
15-20
Switzerland
8-15
15-20
Spain
8-15
15-20
Greece
8-15
15-20
Hungary
8-15
15-20
United Kingdom
8-15
15-20
Vietnam
8-15
15-25
Italy
8-15
15-20
Singapore
8-15
15-25
Mexico
15-20 20-30
Canada
8-15 15-25
U.S:
Denmark:
Germany:
Finland: Åland Eilanden.
Portugal:
Greece:
Italy:
UK:
France:
If you are prompted that there is no suitable shipping area when placing an order on the website, please direct any questions to our customer service.
If you receive a refund email after placing an order, it may also be that there is no current delivery method, and the order amount will be refunded by the same method of purchase. Please direct any further questions to our customer service and we'll reply as soon as we can!
Delivery/customs fees
All international orders are subject to customs and duty fees as defined by the country of import. Duties will be determined by the country of import of your order based off product value.Duties and taxes are now included during checkout on all orders shipping to your country! The delivery service will include the taxes,you will not be charged again.However,there are some specifit taxes caculation of your destination,please contact us if you meet with the taxes problem,we will help you deal with the problem.
British VAT:
Order processing The processing time of an order usually takes 1-3 business days. This will include quality inspection, packaging, and the necessary paperwork for international orders. Processing time does not include weekends or holidays, and the processing of every order will be determined by time the order is accepted.Order tracking
Order Delaying
If you haven't received the products during the estimated shipping time,please track and confirm the status of your package on https://www.17track.net/en ,if the status of tracking information is abnormal,please contact us for knowing more.We will ensure you get your items again or refunds while you couldnt get the item. We will ship again or refund when we make sure that the package is not delivered. However,sometimes tracking information can be incorrect,and packages are marked as delivered before they actually arrive,our package will most likely be delivered within a few days, but you could check with your neighbors or post office for more information in the meantime! Please note:
