Inspiration:
The phoenix symbolizes strength and courage, love, and a happy life. It is also a symbol of the ancient Chinese royal families and is a blessing of harmony to couples. Incorporating various fashionable and novel elements, which not only represent the traditional culture of China but also contains current trends. Learned from classical literature about the cosmetic ingredients used by the noble queens and concubines of ancient China, combined with the latest modern technology, our Chinese Phoenix Foundation added natural skin-nourishing ingredients so it will not harm the skin.
Available in 3 colors, you can choose the shade which is most suitable for your skin tone.
Ingredients:
This foundation uses anti-aging and regeneration ingredients to protect sensitive skin, enhance skin immunity, reduce muscle damage, provide nutrition to the skin, soften and moisturize, repair damaged skin, inhibit melanin production, and prevent pigmentation.
Suitable for different skin types. A neutral, light powder, appropriate for imbalanced oils, and sensitive or unstable skin.
- Liquid to powder technology, with a compliant matte makeup effect.
- The ancient palace formula is blended with natural ingredients to repair and maintain skin stability.
- Regulates oil balance lasting up to 12 hours.
Application Tips:
- Put a few dots of the foundation around the area you wish to apply the foundation to, then use the brush to blend from the center of the face outwards. For better results, use suitable foundation brushes for every angle of the face.
- Use concealer to conceal blemishes and relieve uneven skin tones.
- After using the liquid foundation, use makeup setting products such as loose powder, pressed powder, makeup setting spray, etc.
CHINESE DRAGON LIPSTICKS
M01 Empress: OCTYLDODECANOL,CAPRYLIC/CAPRIC TRIGLYCERIDE,SYNTHETIC WAX,SILICA,DIMETHICONE,DIPHENYLSILOXY PHENYL,TRIMETHICONE,POLYSILICONE-11,YELLOW 6（ CI 15985）,DICALCIUM PHOSPHATE,POLYETHYLENE,POLYMETHYLSILSESQUIOXANE,RED 6（CI 15850）,RED 7（CI 15850）,DISTEARDIMONIUM HECTORITE,PROPYLENE CARBONATE,IRON OXIDE（CI 77491）,LAURETH-12,ETHYL VANILLIN,PENTAERYTHRITYL,TETRA-DI-t-BUTYL HYDROXYHYDROCINNAMATE,MICA,PAEONIA,SUFFRUTICOSA SEED OIL,GANODERMA LUCIDUM EXTRACT1,2-HEXANEDIOL,HYDROXYACETOPHENONE
M05 Princess: OCTYLDODECANOL,CAPRYLIC/CAPRIC TRIGLYCERIDE,SYNTHETIC WAX,SILICA,DIMETHICONE,DIPHENYLSILOXY PHENYL,TRIMETHICONE,POLYSILICONE-11,TITANIUM DIOXIDE（CI 77891）,DICALCIUM PHOSPHATE,POLYETHYLENE,POLYMETHYLSILSESQUIOXANE,IRON OXIDE（CI 77491）,IRON OXIDE（CI 77492）,RED 6（CI 15850）,RED 7,DISTEARDIMONIUM HECTORITE
PROPYLENE CARBONATE,BLUE 1 （CI 42090）,LAURETH-12
ETHYL VANILLIN,PENTAERYTHRITYL TETRA-DI-t-BUTYL,HYDROXYHYDROCINNAMATE,MICA,PAEONIA SUFFRUTICOSA SEED OIL,WATER,GANODERMA LUCIDUM EXTRACT
1,2-HEXANEDIOL,HYDROXYACETOPHENONE
M08 Queen: OCTYLDODECANOL,CAPRYLIC/CAPRIC TRIGLYCERIDE,SYNTHETIC WAX,SILICA,DIMETHICONE,DIPHENYLSILOXY PHENYL,TRIMETHICONE,POLYSILICONE-11,YELLOW 6（ CI 15985）,DICALCIUM PHOSPHATE,POLYETHYLENE
RED 6（CI 15850）,POLYMETHYLSILSESQUIOXANE,DISTEARDIMONIUM,HECTORITE,IRON OXIDE（CI 77491）,PROPYLENE CARBONATE,YELLOW 5 （CI 19140）,IRON OXIDE（CI 77492）,LAURETH-12,ETHYL VANILLIN,PENTAERYTHRITYL TETRA-DI-t-BUTYL,HYDROXYHYDROCINNAMATE,PAEONIA SUFFRUTICOSA SEED OIL,WATER,GANODERMA LUCIDUM EXTRACT,1,2-HEXANEDIOL,HYDROXYACETOPHENONE
CHINESE PHOENIX FOUNDATION
#C01
WATER,CYCLOPENTADIMETHICONE,CI 77891,POLYDIMETHYLSILOXANE,CYCLOHEXASILOXANE
ISODODECANE,CETYL ETHYL HEXANOATE,TALCUM POWDER,SILICA,CETYL PEG/PPG-10/1 DIMETHICONE,BUTANEDIOL
GLYCERIN,SODIUM CHLORIDE,POLYDIMETHYLSILOXANE/VINYL,POLYDIMETHYLSILOX,NE CROSS-LINKED POLYMER,SORBITAN SESQUIOLEATE,IRON OXIDES,POLYDIMETHYLSILOXANE CROSS-LINKED POLYMER,DISTEARYL DIMETHYLAMMONIUM HECTORITE,TRIETHOXYOCTYLSILANE,POLYGLYCEROL-4,ISOSTEARATE,1,2-HEXANEDIOL,SORBITAN OLEATE,TRIMETHYLSILOXYSILICATE,HEXYL LAURATE,P,HYDROXYACETOPHENONE,TRIETHYL CITRATE,(DAILY USE) FLAVOR,QUATERNARY AMMONIUM-18 BENTONITE,EDTA,DISODIUM,GANODERMA LUCIDUM EXTRACT,LYSATE,PHENYLETHANOL,MILK PROTEIN,LACTOSE,1,2-PENTANEDIOL,ORCHID (ORCHID) EXTRACT*,PEACH (PRUNUS,PERSICA) FLOWER EXTRACT,OCTYL GLYCOL,STURGEON,CAVIAR EXTRACT,WHITE TRUFFLE (TUBER MAGNATUM) EXTRACT
#W02
WATER,CYCLOPENTADIMETHICONE,CI 77891,POLYDIMETHYLSILOXANE,CYCLOHEXASILOXANE.ISODODECANE,CETYL ETHYLHEXANOATE,TALCUM POWDER,SILICA,CETYL,PEG/PPG-10/1 DIMETHICONE,BUTANEDIOL,GLYCERIN,SODIUM CHLORIDE,IRON OXIDES,POLYDIMETHYLSILOXANE/VINYL POLYDIMETHYLSILOXANE,CROSS-LINKED POLYMER,SORBITAN,SESQUIOLEATE,POLYDIMETHYLSILOXANE,CROSS-LINKED POLYMER,DISTEARYL DIMETHYLAMMONIUM HECTORITE,TRIETHOXYOCTYLSILANE,POLYGLYCEROL-,ISOSTEARATE,1,2-HEXANEDIOL,SORBITAN OLEATE,TRIMETHYLSILOXYSILICATE
HEXYL LAURATE,P-HYDROXYACETOPHENONE,TRIETHYL CITRATE,(DAILY USE) FLAVOR,QUATERNARY AMMONIUM-18 BENTONITE,DISODIUM EDTA,GANODERMA LUCIDUM EXTRACT,LYSATE,PHENYLETHANOL,MILK PROTEIN,LACTOSE,1-2PENTANEDIOL,ORCHID (ORCHID) EXTRACT*,PEACH (PRUNUS,PERSICA) FLOWER EXTRACT,OCTYL GLYCOL,STURGEON,CAVIAR EXTRACT,WHITE TRUFFLE (TUBER MAGNATUM) EXTRACT
#N03
WATER,CYCLOPENTADIMETHICONECI 77891
,POLYDIMETHYLSILOXANE,CYCLOHEXASILOXANE,ISODODECANE,CETYL ETHYL HEXANOATE,TALCUM POWDER,SILICA,CETYL PEG/PPG,10/1 DIMETHICONE,BUTANEDIOL,GLYCERIN,SODIUM CHLORIDE,IRON OXIDES,POLYDIMETHYLSILOXANE/VINYL,POLYDIMETHYLSILOXANE,CROSS-LINKED POLYMER,SORBITAN SESQUIOLEATE,POLYDIMETHYLSILOXANE CROSS-LINKED POLYMER,DISTEARYL DIMETHYLAMMONIUM HECTORITE,TRIETHOXYOCTYLSILANE,POLYGLYCEROL-4,ISOSTEARATE,1,2-HEXANEDIOL,SORBITAN OLEATE,TRIMETHYLSILOXYSILICATE,HEXYL LAURATE,PHYDROXYACETOPHENONE,TRIETHYL CITRATE,(DAILY USE) FLAVOR,QUATERNARY AMMONIUM-18 BENTONITE,EDTA DISODIUM,GANODERMA LUCIDUM EXTRACT,LYSATE,PHENYLETHANOL,MILK PROTEIN,LACTOSE,1,2,PENTANEDIOL,ORCHID (ORCHID) EXTRACT*,PEACH (PRUNUS PERSICA) FLOWER EXTRACT,OCTYL GLYCOL,STURGEON CAVIAR EXTRACT,WHITE TRUFFLE (TUBER MAGNATUM) EXTRACT
FLYING CRANE COLOR-CORRECTOR PRIMER
01 GEM PINK
WATER,BUTANEDIOL,GLYCERIN,POLYDIMETHYLSILOXANE1,3-PROPANEDIOL,METHYL TRIMETHICONE,SILICA,ALUMINA,CI 77891,PEG-60 HYDROGENATED CASTOR OIL,POLYMETHYLSILSESQUIOXANE,1,2-PENTANEDIOL,POLYDIMETHYLSILOXANE/VINYL,POLYDIMETHYLSILOXANE CROSS-LINKED POLYMER,ACRYLIC (ESTER) TYPE/C10-30,ALKANOL ACRYLATE CROSS-LINKED POLYMER,PHENOXYETHANOL,OCTYL GLYCOL,TROMETHAMINE,TIN OXIDE,BUTYLATED HYDROXYTOLUENE,(DAILY USE) FLAVOR
1,2-HEXANEDIOL,ETHYLHEXYLGLYCEROL,BENZOPHENONE-5
EDTA DISODIUM,CI 77019,GANODERMA LUCIDUM EXTRACT,WHITE,WATER LILY (NYMPHAEA ALBA) FLOWER EXTRACT,ALOE BARBADENSE LEAF JUICE,TRIETHOXYOCTYLSILANE,XIAOYU BIRD'S NEST EXTRACT
02 CRYSTAL PURPLE
WATER,CYCLOPENTADIMETHICONE,CYCLOHEXASILOXANE
CI 77891,DIPROPYLENE GLYCOL,CETYL PEG/PPG-10/1 DIMETHICONE,BUTANEDIOL,BUTYLENE GLYCOL,DICAPRYLATE/DICAPRATE,CI 77947,SODIUM CHLORIDE,PEG-10 METHYL ETHER POLYDIMETHYLSILOXANE,CI 77007,CI 77019,POLYDIMETHYLSILOXANE,DISTEARYL,DIMETHYLAMMONIUM,HECTORITE,ALUMINA,ALUMINUM HYDROXIDE,SYNTHETIC,FLUORPHLOGOPITE,STEARIC ACID,OCTYL GLYCOL,POLYDIMETHYLSILOXANE/VINYL POLYDIMETHYLSILOXANE,CROSS-LINKED POLYMER,PHENOXYETHANOL,PROPYLENE GLYCOL CARBONATE,QUATERNARY AMMONIUM-18 BENTONITE,(DAILY USE) FLAVOR,HYDROGENATED POLYDIMETHYLSILOXANE,POLYMETHYLSILSESQUIOXANE,SILICA,1,2-HEXANEDIOL,ETHYLHEXYLGLYCEROL,TIN OXIDE,DISODIUM EDTA,TRIETHOXYOCTYLSILANE,HYDROGENATED LECITHIN,GANODERMA LUCIDUM EXTRACT,ALOE BARBADENSE,LEAF JUICE,WHITE WATER LILY (NYMPHAEA ALBA),FLOWER EXTRACT,XIAOYU BIRD'S NEST EXTRACT
03 TOURMALINE GREEN
WATER,CYCLOPENTASILOXANE,CYCLOHEXASILOXANE,TITANIUM DIOXIDE（CI 77891）,DIPROPYLENE GLYCOL,CETYL PEG/PPG-10/1,DIMETHICONE,BUTYLENE GLYCOL,BUTYLENE GLYCOL,DICAPRYLATE/DICAPRATE,ZINC OXIDE（CI 77947）,SODIUM CHLORIDE,PEG-10 METHYL ETHER DIMETHICONE,MICA（CI 77019）,DIMETHICONE,DISTEARDIMONIUM HECTORITE,ALUMINA,ALUMINUM HYDROXIDE,SYNTHETIC,FLUORPHLOGOPITE,STEARIC ACID,DIMETHICONE/VINYL DIMETHICONE CROSSPOLYMER,PHENOXYETHANOL,CAPRYLYL GLYCOL,GREEN 17（CI 77288）,PROPYLENE CARBONATE,QUATERNIUM-18 BENTONITE,FRAGRANCE,HYDROGEN DIMETHICONE,POLYMETHYLSILSESQUIOXANE,SILICA1,2-HEXANEDIOL,ETHYLHEXYLGLYCERIN,TIN OXIDE,DISODIUM EDTA,TRIETHOXYCAPRYLYLSILANE,HYDROGENATED LECITHIN,GANODERMA LUCIDUM EXTRACT,ALOE BARBADENSIS,LEAF JUICE,NYMPHAEA ALBA FLOWER EXTRACT,SWIFTLET NEST EXTRACT
DIVINE HORSE BB CUSHION FOUNDATION
#C01
WATER,TITANIUM DIOXIDE（CI 77891）,PHENYL TRIMETHICONE,CYCLOPENTASILOXANE,HYDROGENATED POLYDECENE,BUTYLENE GLYCOL DICAPRYLATE/DICAPRATE,CETYL PEG/PPG-10/1 DIMETHICONE,CYCLOHEXASILOXANE,BUTYLENE GLYCOL,DIPROPYLENE GLYCOL,SILICA,SODIUM CHLORIDE,BIS,DIGLYCERYL POLYACYLADIPATE-2,CETYL DIMETHICONE,TRIMETHYLSILOXYSILICATE,TALC,DIMETHICONE
SORBITAN ISOSTEARATE,BEESWAX,DISTEARDIMONIUM HECTORITE
POLYGLYCERYL-4 ISOSTEARATE,LAURYL PEG-9,POLYDIMETHYLSILOXYETHYL DIMETHICONE,HEXYL LAURATE,ACRYLATES/DIMETHICONE COPOLYMER,QUATERNIUM-18 BENTONITE,TRIETHOXYCAPRYLYLSILANE,PHENOXYETHANOL,DIMETHICONE/VINYL DIMETHICONE CROSSPOLYMER,CAPRYLYL GLYCOL,TRIETHYL,CITRATE,GLYCERIN,FRAGRANCE,ETHYLHEXYLGLYCERIN,1,2-HEXANEDIOL,IRON OXIDE（CI 77499），IRON OXIDE （CI 77492），IRON OXIDE（CI 77491）,DISODIUM EDTA,ALCOHOL
SODIUM HYALURONATE,MICA（CI 77019）,ALOE BARBADENSIS LEAF JUICE,NYMPHAEA ALBA FLOWER EXTRACT,TOCOPHEROL,CORDYCEPS SINENSIS EXTRACT,TUBER MAGNATUM EXTRACT
#N02
WATER,TITANIUM DIOXIDE（CI 77891）,PHENYL TRIMETHICONE,CYCLOPENTASILOXANE,HYDROGENATED,POLYDECENE,BUTYLENE GLYCOL DICAPRYLATE/DICAPRATE,CETYL PEG/PPG-10/1 DIMETHICONE,CYCLOHEXASILOXANE,BUTYLENE GLYCOL
DIPROPYLENE GLYCOL,SILICA,SODIUM CHLORIDE,BIS-DIGLYCERYL POLYACYLADIPATE-2,TRIMETHYLSILOXYSILICATE,CETYL DIMETHICONE,TALC,DIMETHICONE,SORBITAN ISOSTEARATE
BEESWAX,DISTEARDIMONIUM HECTORITE,POLYGLYCERYL-4 ISOSTEARATE,LAURYL PEG-9 POLYDIMETHYLSILOXYETHYL,DIMETHICONE,HEXYL LAURATE,ACRYLATES/DIMETHICONE COPOLYMER,QUATERNIUM-18 BENTONITE,TRIETHOXYCAPRYLYLSILANE,PHENOXYETHANOL,DIMETHICONE/VINYL DIMETHICONE CROSSPOLYMER,CAPRYLYL GLYCOL,TRIETHYL CITRATE,GLYCERIN,IRON OXIDE（CI 77499），IRON OXIDE（CI 77491）,IRON OXIDE （CI 77492）,FRAGRANCE
ETHYLHEXYLGLYCERIN,1,2-HEXANEDIOL,DISODIUM EDTA,ALCOHOL
SODIUM HYALURONATE,MICA（CI 77019）,ALOE BARBADENSIS LEAF JUICE,NYMPHAEA ALBA FLOWER EXTRACT,TOCOPHEROL,CORDYCEPS SINENSIS EXTRACT,TUBER MAGNATUM EXTRACT
KOI EYEBROW PENCIL
#01 Grey
BEESWAX,SYNTHETIC,JAPAN WAX,SYNTHETIC CANDELILLA WAX,POLYETHYLENE,CETYL ALCOHOL,CAPRYLIC/CAPRIC ,TRIGLYCERIDE,ISOPROPYL PALMITATE,DIMETHICONE,POLYGONUM MULTIFLORUM ROOT EXTRACT,ANGELICA POLYMORPHA SINENSIS ROOT EXTRACT,CI 77891,CI 77499,CI 77266
#02 Brown
BEESWAX,SYNTHETIC,JAPAN WAX,SYNTHETIC CANDELILLA WAX,POLYETHYLENE,CETYL ALCOHOL,CAPRYLIC/CAPRIC ,TRIGLYCERIDE,ISOPROPYL PALMITATE,DIMETHICONE,POLYGONUM,MULTIFLORUM ROOT EXTRACT,ANGELICA POLYMORPHA SINENSIS ROOT EXTRACT
CI 77891,CI 77499,CI 77266,CI 77491
#03
BEESWAX,SYNTHETIC,JAPAN WAX,SYNTHETIC CANDELILLA WAX
POLYETHYLENE,CETYL ALCOHOL,CAPRYLIC/CAPRIC TRIGLYCERIDE
ISOPROPYL PALMITATE,DIMETHICONE,POLYGONUM MULTIFLORUM ROOT EXTRACT,ANGELICA POLYMORPHA SINENSIS ROOT EXTRACT,CI 77492,CI 77491,CI 77891,CI 77499
#04
BEESWAX,SYNTHETIC,JAPAN WAX,SYNTHETIC CANDELILLA WAX
POLYETHYLENE,CETYL ALCOHOL,CAPRYLIC/CAPRIC TRIGLYCERIDE,ISOPROPYL PALMITATE,DIMETHICONE,POLYGONUM MULTIFLORUM ROOT EXTRACT,ANGELICA POLYMORPHA SINENSIS ROOT EXTRACT,CI 77492,CI 77491,CI 77891,CI 77499
FAIRY DEER LIQUID EYELINER PENCIL
WATER,METHYL METHACRYLATE/ACRYLONITRILE COPOLYMER
WATER,STYRENE/ACRYLATES,COPOLYMER,SODIUM,DEHYDROACETATE,WATER,BUTYLENE GLYCOL,1,2HEXANEDIOL,PHENOXYETHANOL,ETHYLHEXYLGLYCERIN,CI77491,WATER,CI77266,LAURETH-21,WATER
Improving your shopping experience at PALACE IDENTITY® has always been one of our main focuses. We continue to upgrade and improve out shipping systems to provide you with a faster, more reliable service that guarantees the safety and delivery of your package with every order.
What countries do you ship to?
How long will it take to receive the package?
How are shipping rates calculated?
Free shipping on orders over $50.
Standard shipping: $5
Our products ship from China to the following Countries:
|
Shipping Areas |
Standard Delivery Days |
COVID-19 DELIVERY DELAYS |
|
US |
8-15 |
15-20 |
|
Canada |
15-20 |
20-25 |
|
UK |
8-15 |
15-20 |
|
France |
8-15 |
15-20 |
|
Germany |
8-15 |
15-20 |
|
Italy |
8-15 |
15-20 |
|
Belgium |
8-15 |
15-20 |
|
Netherlands |
8-15 |
15-20 |
|
Austria |
8-15 |
15-20 |
|
Sweden |
8-15 |
15-20 |
|
Poland |
8-15 |
15-20 |
|
Cyprus |
8-15 |
15-20 |
|
Spain |
8-15 |
15-20 |
|
Greece |
8-15 |
15-20 |
|
Luxembourg |
8-15 |
15-20 |
|
Ireland |
8-15 |
15-20 |
|
Bulgaria |
8-15 |
15-20 |
|
Croatia |
8-15 |
15-20 |
|
Czech Republic |
8-15 |
15-20 |
|
Estonia |
8-15 |
15-20 |
|
Finland |
8-15 |
15-20 |
|
Hungary |
8-15 |
15-20 |
|
Latvia |
8-15 |
15-20 |
|
Lithuania |
8-15 |
15-20 |
|
Malta |
8-15 |
15-20 |
|
Portugal |
8-15 |
15-20 |
|
Romania |
8-15 |
15-20 |
|
Slovakia |
8-15 |
15-20 |
|
Slovenia |
8-15 |
15-20 |
|
Brazil |
25-30 |
28-33 |
|
South Africa |
6-8 |
/ |
|
Australia |
8-15 |
15-20 |
|
Switzerland |
8-15 |
15-20 |
|
Norway |
8-15 |
15-20 |
Extra charges on Direct EMS methods.
|
Shipping Areas |
Order Condition |
Price |
|
New Zealand |
US$0.00–US$60.00 |
US$22.00 |
|
US$60.00–US$120.00 |
US$28.00 |
|
|
US$120.00–US$180.00 |
US$35.00 |
|
|
Malaysia |
US$0.00–US$60.00 |
US$15.00 |
|
US$60.00–US$120.00 |
US$20.00 |
|
|
US$120.00–US$180.00 |
US$25.00 |
|
|
US$180.00 and up |
Free |
We are very sorry to announce that at the moment, there are some areas with specific circumstances that we are unable to deliver to, including the following areas:
U.S: AA, AE, Air Force Post Office, AK, Alaska, AP, Armed Forces (the), Americas, Armed Forces Americas, ARMED FORCES EUROPE, Armed Forces Pacific Fleet Post Office, GU, Guam, Hawaii, HI, PR, Puerto Rico
Denmark: Faroe Islands, Greenland, The Faroe Islands, The Greenland, Greenland, The Faroe Islands
Germany: APO, DPO, FPO, APO, Busingen, DPO, FPO
Finland: Åland Eilanden.
Portugal: Azores,Madeira
Greece: Mount Athos
Italy: Campione D’Italia, Livigno, San Marino, Vatican City, Campione D'Italia, Livigno, San Marino, Vatican City, Campione D'Italia, Livigno, San Marino, Vatican City
UK: Montserrat, Bermuda, Pitcairn Islands, British Virgin Islands, Anguilla, Gibraltar, British Indian Ocean Territory, Cayman Islands, St Helena, Anguilla, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands Gibraltar, Montserrat, Pitcairn Islands, St Helena
France: ARMEES,Guadeloupe, HUB ARMEES, HUB ARMEES, Ile de la réunion, ILE DE LA REUNION, LA RÉUNION, LA REUNION, Moule, Remire-Montjoly, REUNION
If you are prompted that there is no suitable shipping area when placing an order on the website, please direct any questions to our customer service.
If you receive a refund email after placing an order, it may also be that there is no current delivery method, and the order amount will be refunded by the same method of purchase. Please direct any further questions to our customer service and we'll reply as soon as we can!
Order processing
The processing time of an order usually takes 1-3 business days. This will include quality inspection, packaging, and the necessary paperwork for international orders. Processing time does not include weekends or holidays, and the processing of every order will be determined by time the order is accepted.
Order tracking
When we ship, you will receive a shipping confirmation email. Most of our orders are shipped within 1-3 business days of placing an order. The email will contain the shipment details and a your tracking number. You can click the tracking number near the bottom of the email. Enter your tracking number at https://www.trackingmore.com/ to track the status of your order.
Please note:
Order processing (quality inspection, packaging, paperwork, etc.) usually takes 1-3 business days and is not counted in the "transportation time".
All packages have specific tracking information that is sent via email.
All orders are processed and delivered on standard workdays, Monday-Friday, orders will not be processed or shipped on weekends or holidays.
Am I able to return my purchase?
PALACE IDENTITY® guarantees return on any damaged products, unopened products, incorrect orders where you received the wrong product, or if you are unsatisfied with your purchase.
How do I return my purchase and get a refund?
Damaged products/wrong items:
If you receive a damaged or defective product, you must report it within two days of delivery or receiving the order.
Please contact our Customer Service Team at Support@palace-identity.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number.
If the product is deemed defective, PALACE IDENTITY® will replace the product at no additional charge, you can choose to ship the products again without any extra fees or, if the above conditions are met, the corresponding payment will be refunded or exchanged with gift cards.
Unopened package products:
If after receiving your purchase you'd like to return it, you can apply within 7 days from the date of receiving your product, but the following conditions must be met:
1) The original packaging of the returned product has not been opened or damaged
2) The product must be in the same condition as when it was when received.
If you have any questions, please feel free to contact our Customer Service Team at Support@palace-identity.com. They would be happy to help you in any way possible and to answer your questions. Please note, the customer is responsible for the shipping fee of returning purchases.