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        Improving your shopping experience at Palace Identity has always been one of our main focuses. We continue to upgrade and improve out shipping systems to provide you with a faster, more reliable service that guarantees the safety and delivery of your package with every order.

        What countries do you ship to?

        How long will it take to receive the package?

        How are shipping rates calculated?

        Free shipping on all items.

        Our products ship from China to the following Countries:

        Shipping Areas

        Standard Delivery Days

        COVID-19 DELIVERY DELAYS

        Ireland

        8-15

        15-20

        Austria

        8-15

        15-20

        Australia

        8-15

        15-20

        Brazil

        8-15

        15-20

        Belgium

        8-15

        15-20

        Poland

        8-15

        15-20

        Denmark

        8-15

        15-20

        Germany

        8-15

        15-20

        Russia

        8-15

        15-20

        France

        8-15

        15-20

        Finland

        8-15

        15-20

        Korea

        8-15

        15-20

        Netherlands

        8-15

        15-20

        United States

        8-15

        15-20

        Norway

        8-15

        15-20

        Portugal

        8-15

        15-20

        Japan

        8-15

        15-20

        Sweden

        8-15

        15-20

        Switzerland

        8-15

        15-20

        Spain

        8-15

        15-20

        Greece

        8-15

        15-20

        Hungary

        8-15

        15-20

        United Kingdom

        8-15

        15-20

        Vietnam

        8-15

        15-20

        Italy

        8-15

        15-20


        We are very sorry to announce that at the moment, there are some areas with specific circumstances that we are unable to deliver to, including the following areas:

        U.S: AA, AE, Air Force Post Office, AK, Alaska, AP, Armed Forces (the), Americas, Armed Forces Americas, ARMED FORCES EUROPE, Armed Forces Pacific Fleet Post Office, GU, Guam, Hawaii, HI, PR, Puerto Rico

        Denmark: Faroe Islands, Greenland, The Faroe Islands, The Greenland, Greenland, The Faroe Islands

        Germany: APO, DPO, FPO, APO, Busingen, DPO, FPO

        Finland: Åland Eilanden.

        Portugal: Azores,Madeira

        Greece: Mount Athos

        Italy: Campione D’Italia, Livigno, San Marino, Vatican City, Campione D'Italia, Livigno, San Marino, Vatican City, Campione D'Italia, Livigno, San Marino, Vatican City

        UK: Montserrat, Bermuda, Pitcairn Islands, British Virgin Islands, Anguilla, Gibraltar, British Indian Ocean Territory, Cayman Islands, St Helena, Anguilla, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands Gibraltar, Montserrat, Pitcairn Islands, St Helena

        France: ARMEES,Guadeloupe, HUB ARMEES, HUB ARMEES, Ile de la réunion, ILE DE LA REUNION, LA RÉUNION, LA REUNION, Moule, Remire-Montjoly, REUNION

        If you are prompted that there is no suitable shipping area when placing an order on the website, please direct any questions to our customer service.

        If you receive a refund email after placing an order, it may also be that there is no current delivery method, and the order amount will be refunded by the same method of purchase. Please direct any further questions to our customer service and we'll reply as soon as we can!

        Delivery/customs fees

        All international orders are subject to customs and duty fees as defined by the country of import. Duties will be determined by the country of import of your order based off product value.Duties and taxes are now included during checkout on all orders shipping to your country! The delivery service will include the taxes,you will not be charged again.However,there are some specifit taxes caculation of your destination,please contact us if you meet with the taxes problem,we will help you deal with the problem.

        British VAT:
        Starting from January 1st, no tax will be levied on the import of parcels, there is no need to pay VAT to the customs.

        Order processing
        The processing time of an order usually takes 1-3 business days. This will include quality inspection, packaging, and the necessary paperwork for international orders. Processing time does not include weekends or holidays, and the processing of every order will be determined by time the order is accepted.

        Order tracking
        When we ship, you will receive a shipping confirmation email. Most of our orders are shipped within 1-3 business days of placing an order. The email will contain the shipment details and a your tracking number. You can click the tracking number near the bottom of the email. Enter your tracking number at https://www.trackingmore.com/ to track the status of your order.

        Order Delaying

        If you haven't received the products during the estimated shipping time,please track and confirm the status of your package on https://www.17track.net/en ,if the status of tracking information is abnormal,please contact us for knowing more.We will ensure you get your items again or refunds while you couldnt get the item.
        We will ship again or refund when we make sure that the package is not delivered.
        However,sometimes tracking information can be incorrect,and packages are marked as delivered before they actually arrive,our package will most likely be delivered within a few days, but you could check with your neighbors or post office for more information in the meantime!

        Please note:
        Order processing (quality inspection, packaging, paperwork, etc.) usually takes 1-3 business days and is not counted in the "transportation time".
        All packages have specific tracking information that is sent via email.
        All orders are processed and delivered on standard workdays, Monday-Friday, orders will not be processed or shipped on weekends or holidays.